Complaints Handling Procedure (CHP)

We are a firm being regulated by the Royal Institution of Chartered Surveyors (RICS). RICS requires that every regulated firm has Complaints Handling Procedure (CHP) in place.

As such to meet this regulatory requirement our CHP involves two stages in which the complaint in question is dealt with:

STAGE ONE

The first stage is internal, whereby the complaint is considered internally and only in case the successful solution of the problem is not possible then the second stage of the procedure comes into action.
If you have spoken to us about your complaint, please put the details of your complaint in writing.
We request that you put your complaint in writing to make sure that we have a full understanding of the reasons for your complaint.

Please send your written complaint to any of the following directors:

• Mr Khursheed Saiyed
  Managing Director
  Calgary Project Consultants
  P Box – 91953, Dubai
  UAE
• Mr Manish Gupta
  Director - Operations
  Calgary Project Consultants
  P Box – 91953, Dubai
  UAE

We will consider your complaint as quickly as possible, and will acknowledge receipt of your complaint within 7 days.
If we are not able to give you a full response, we will update you within 28 days from receipt of your complaint in writing.

STAGE TWO

If we are unable to agree on how to resolve your complaint then you have the opportunity to take your complaint to an independent redress provider, as approved by RICS Regulatory Board. We have chosen to use the following redress provider:

Dubai International Arbitration Centre (DIAC)

• Baniyas Road, Deira
  P.O. Box: 1457
  Dubai, United Arab Emirates
  Telephone Number: +971 (0)4 202 8343